Shipping and Returns
- 99% of all Orders ship same day for in stock items placed before 11am Pacific Time (2pm Eastern) on normal business days*.
*Monday through Friday, excluding holidays
- See our Warehouse Locations for estimated shipping times.
- We will notify you within 24 business hours if any items you ordered are out-of-stock.
- Most orders are delivered within 2 to 5 business days of being placed.
- We currently do not offer UPS Saturday Delivery.
- UPS will not deliver packages on holidays.
- Please click here to visit the UPS holiday schedule.
- UPS Ground, UPS 2nd Day Air, and UPS Next Day Air available for most locations.
- We cannot ship to PO Boxes or Military APO/FPO/DPO Addresses
- Visa, Mastercard, Discover
- Pay Pal
- Money order/Cashiers check
- Check (Must wait to clear)
- Credit cards issued outside of the USA are not accepted.
- No COD
- We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.
Returns & Refunds
To return an item and receive a refund:
- You must first receive a return authorization number (RA #) from a Blank Caps representative. Returns received by Blank Caps without an RA # will be refused.
- To receive an RA #, contact a Blank Caps representative by phone at (800) 332-6576, or by the email form on the contact page. If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
- Follow the return instructions in the email you received.
- Items being returned to Blank Caps must be returned via shipping pre-paid by the customer. Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Blank Caps is not responsible for packages lost in transit.
- There is no "return label", you will write the address from the email onto the package itself. Please be sure to send the items to the return address listed in the email, NOT to the corporate address listed on the Blank Caps website.
- Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Please be aware that:
- Item return claims must be made within 30 days of receipt.
- Items that have been printed on, washed, or altered in any way are not returnable.
- Blank Caps does not charge any restocking fees.
- Shipping and handling charges are not refundable.
- Order cancellation can only be made before shipment.
- Once shipment occurs, the return policy is in effect.
- Blank Caps does not do backorders.
- If an item is unavailable it will be removed from the order, and you will be notified.