What are the qualifications to be a reseller?

Orders must be placed by a merchant or a representative of a merchant engaged in the business of selling apparel. Orders shipped to Nevada addresses must be submitted along with a valid State of Nevada Resale number and resale certificate to avoid sales tax being charged.

How can I rush my order?

Our website calculates rush shipping charges. To rush an order either place your order online and select the desired expedited shipping method during the checkout process or, place your order by phone at (800) 332-6576 and tell us you need your order expedited.

How soon can I have an order?

In stock orders placed before 11:00AM PST will be shipped the same day via UPS ground unless otherwise specified. Larger orders may be shipped by truck. Most orders are delivered 3 to 6 business days after being placed.

How can I check the status of my order?

Email us at sales@blankcaps.com with an order status request or give our customer service department a call at (800) 332-6576. Be sure to provide us with your order number.

What is base price?

Base price is the lowest possible price per item. For more details on how base price is calculated follow this link: Base Price Details

Why doesn't the catalog include a pricelist?

Due to fluctuations in manufacturers costs and our competitive pricing, prices sometimes change before the pricelist is printed. Follow this link to download a current pricelist: Pricelist

Does your company provide printing or embroidery services?

No, but we can drop ship to your printer or embroiderer at no additional charge.

Do you carry irregulars or seconds?

We do not carry irregulars or seconds. If you should find a blemished item in your order, we will replace it for free if you notify us within 30 days of receipt of your order.

Do you accept purchase orders?

Purchase orders are accepted from schools and government only. Orders must be shipped directly to the school or government office. Formal purchase orders must be faxed to (877) 813-7626 before shipment. Purchase orders must be paid within 30 days of invoice date. Please start your order online and proceed to the "Fax/Mail" order placement option, which will provide a printable page showing correct style numbers, prices and shipping charges.

Do you take checks by phone?

We do not accept checks by phone.

Do you ship COD?

We do not ship orders COD.

Do you accept orders from outside the US?

We do not ship orders outside the US or accept orders from parties outside the US.

Do you accept foreign credit cards?

We do not accept foreign credit cards.

Do you have a minimum order?

We do not have a minimum order, however the minimum shipping and handling charge is $7.20.

How do I exchange an order?

We do not accept exchanges. You can return items within 30 days of receipt, and then place a new order for items that you would like the returned items to be replaced with.

Where can I find the CVV security code on my credit card?

For Visa/Mastercard and Discover owners, flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. View example here.

What is the CVV security code?

It is an important new Internet security feature that now appears on the back of most Visa/MasterCard and Discover cards. This new code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.

How does this CVV security code protect me?

The security code is only printed the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

Do I have to enter the CVV security code?

If this code is printed on your card, then YES, you must enter the code. Visa, MasterCard, and Discover are now starting to require Internet stores to obtain the security code for all cards that have a code printed on them. In order for this transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.

How many different sizes are available?

One Size Fits Most Range is approximately 6 7/8" to 7 5/8"
Child Size Range is approximately 5 3/4" to 6 1/2"
Kids Size Range is approximately 6 1/4" to 6 1/2"
Youth Size Range is approximately 6 1/2" to 7"
Ladies Size Range is approximately 6 5/8" to 6 7/8"
S/M - the Flexible Fit Range is approximately 6 3/4" to 7 1/4"

M/L - the Flexible Fit Range is approximately 7" to 7 1/2"

L/XL - the Flexible Fit Range is approximately 7 1/8" to 7 5/8"
XL/XXL - the Flexible Fit Range is approximately 7 3/8" to 8"

What are the Embroidering and Screen Printing areas for caps?

Domestic Embroidery and Screen Printing maximum areas on finished caps are approximately:

Caps:
Front: 4 1/2 Inches Wide X 2 1/4 Inches High
Back: 4 Inches Wide X 1 1/4 Inches High
Side: 2 1/2 Inches Wide X 1 1/2 Inches High

Sun Visors:
Front: 3 1/2 Inches Wide X 1 1/4 Inches High

What does Pro Stitch on Crown mean?

This is the stitching between the Visor and Crown of the item. Pro Stitching makes the cap structure stronger and lays the sweatband more smoothly for a comfortable wear.